OnePlus is investigating reports of customers’ credit card details being stolen after they bought goods from the smartphone maker online. The investigation began after a poll posted by users on OnePlus’ forums found that many customers had experienced the same problem. In the poll, 174 respondents said they had discovered fraudulent transactions on their cards after making a purchase from OnePlus. One customer who bought a OnePlus 5T wrote that he was alerted by the bank as someone tried to make an unauthorized purchase at Walmart worth $790.
In its response, OnePlus outlines various protocols the company uses to safeguard users’ payment information, including sharing data over encrypted connections. However, an analysis of the site’s…